September 15, 2004
CHRISTIAN SCIENCE MONITOR, USA TODAY
Police, fire depts. still can't talk
Three years after Sept. 11, emergency radios aren't linked for most first responders.
By Gail Russell Chaddock , staff writer
WASHINGTON - When the NYPD helicopter pilot circling the World Trade Center warned that "large pieces" of the South Tower looked about to topple, the report never got to the firemen inside: Their radios couldn't communicate with those of the police.
It seemed an obvious problem to fix - just as it had after the first World Trade Center bombing in 1993, the Oklahoma City bombing in 1995, and the shootings at Columbine High School in 1999. Yet three years after 9/11, the goal of compatible and adequate communication among the nation's first responders is nearly as remote as ever.
The reason isn't that no one can think of a way to do it. Possible answers range from equipping mobile trucks with patching technology to establishing a nationwide interoperable network for all first responders. The European Union plans to have such a network in place by 2010.
But while the US is just one nation, it is beset by turf battles on this issue, highlighting the way that even apparently obvious gaps in America's security apparatus can require concerted leadership to fix.
The factors inhibiting better communication among the nation's first responders range from the clout of corporations to concerns among police and fire departments that new systems may have problems of their own.
There are some 60,000 first responder organizations in the United States, and each one purchases its own equipment.
"In order for interoperability to really take hold, you would have to convince each one of those procurement officers that interoperability is a good thing," says Viktor Mayer-Schoenberger, a public policy expert at Harvard University's Kennedy School.
Nor are states eager to have Washington mandate a solution, especially one that could require more than $15 billion in local spending on new equipment. Neighboring communities that may need to cooperate in an emergency often start out with vastly different capacities to fund new equipment. Some first responders worry that a fully integrated system could compromise command-and-control in an emergency, by fostering a cacophony of instructions.
Thus, while the need is clear, the way to a solution is not.
Some states and cities are proceeding to address the problem locally, but the goal of a fully interoperable national system will take help from Washington.
The release of the final 9/11 commission report is giving this effort new momentum. The commission describes the inability to communicate as a "critical element" at the World Trade Center, the Pentagon, and the Somerset County, Pa., crash sites. It recommends that Congress expedite the increased assignment of radio spectrum for public safety purposes.
One key is to set a date for the availability of new spectrum, backers say. It gives states and cities an incentive to move more quickly on the investments in new equipment needed for interoperability, especially in urban areas where the volume of users can quickly overload the system in an emergency, as it did in New York and the Pentagon on 9/11.
"With a date certain, public safety officials and advanced wireless providers waiting for broadcasters to vacate the 700 MHz band would know when they will be able to begin operations," said Michael Powell, chairman of the Federal Communications Commission in Senate testimony last week. The FCC proposes setting that date at Jan. 1, 2009 - three years later than legislation now pending in Congress.
Already, that recommendation is running up against tough headwinds from bureaucratic and private interests in Washington.
"There is no lobbying group more powerful than the National Association of Broadcasters, and they have chosen to delay the transition to digital," says Sen. John McCain (R) of Arizona.
In addition, the FCC is opting for a hands-off approach by encouraging the private sector to take the initiative in ensuring preparedness in an emergency. Critics say it's a case of political inertia where action is needed.
"There are lots of workarounds here, but somebody has got to require them to be done, and that's got to be the federal government or we will have differential standards among cities," says Rand Beers, a national security adviser for Democrat John Kerry's presidential campaign. "This administration is not disposed to move on this, because it means a growth in government, and it means there will have to be some standards setting or regulation."
The Department of Homeland Security is tallying the nation's current wireless interoperable communications capabilities. But the survey is not expected to be completed until July 2005.
Recently, the DHS announced that it is setting up an Office for Interoperability and Compatibility to help coordinate the federal response.
Meanwhile, some states like Maryland have been working to create systems that talk to one another. "What we most need from Washington is more public safety frequencies," says Tom O'Reilly, administrator for the New Jersey Department of Law and Public Safety. New Jersey is moving ahead with pilot projects in cities like Camden, to help first responders communicate in the case of a mass evacuation.
Mr. O'Reilly says that the state is looking for low-cost solutions that will enable better communication, while avoiding the danger of becoming a tower of babel, in which the chain of command breaks down in emergencies. "There is a danger: You don't want everyone talking to everyone else all the time," he adds.
COMMUNICATIONS DAILY
Fully Interoperable Communications a Distant Goal
U.S. emergency first response agencies are at least 15-20 years away from fully interoperable communications, David Boyd, dir. of DHS's SAFECOM program said Tues. Boyd and other panelists at a New Millennium Research Council discussion of interoperable communications agreed that getting better equipment by itself will not solve U.S. problems.
"The notion that 3 years after 2001 we could have interoperability is bizarre," Boyd said: "Anybody who imagines that could have been accomplished in 3 years knows nothing about this subject or this field." SAFECOM is the federal umbrella program designed to help local, tribal, state and federal public safety agencies improve public safety response through better wireless communications.
Boyd noted that decades ago, when he was commissioned a 2nd lieutenant, the military decided its communications should become interoperable. That's a relatively small job - with 4 branches and funding overseen by a single committee in the House and Senate, he said. "I retired from the Army after a full career, a little over 12 years ago, and the Defense Dept. is now almost interoperable," he said. The public safety community "has 60,000 agencies and every single one of these agencies is sovereign. Every chief of police sees himself as the chairman of the Joint Chiefs of Staff in his community and every fire chief disagrees."
"We need to look at some side issues that aren't technical but do impact communications, which include the linguistic side of interoperability," said Donald Lund, assoc. prof. at the U. of N.H.: "That includes the use of different codes, the use of different descriptors for resources. We have no standardized resource nomenclature." For instance, almost everyone in N.H. may use the word "ambulance" while one town calls it a "rescue."
Lund said even though responders can technically communicate they may not. Sometimes the issue is one of discipline: "People are talking over each other or stepping on each other because they don't listen before the push the talk switch." Response agencies also need to plan properly to make certain they don't lose battery power. "My last concern is something I call the illusion of communications," he said: "It's the illusion that a message that has been transmitted has been received and understood. Frequently, yes, you get you message out, but it's not understood."
Agency egos and turf battles often work against interoperable communications, said William Jenkins, dir.- Homeland Security & Justice issues at GAO: "If there is not an agreement on how you're going to operate it doesn't matter what the technology is." Jurisdictional issues and lack of agreement loom large. "What the key problem has been and continues to be is the inability of people to put aside egos and address this on a regional basis, not on a stovepipe basis," he said: "From our perspective that is the key fundamental barrier to be able to achieve interoperable communications. It's not the technology so much, it's people and processes."
Boyd said training on new equipment is also critical. "We've got communities whose exercises amounted to putting radio systems in fields and saying, 'Can you hear? Is it okay? Is the signal good?' Not serious exercises you go through to identify things like if I call for a haz-mat team do I know what I'm going to get. Am I going to get a pickup truck with 2 guys with kitty litter or am I going to get a haz-mat squad?"
"There is no silver bullet," said Sal DiRaimo, principal engineer with the N.Y. Technology Enterprise Corp.: "It isn't about the engineering. Interoperability isn't something that's lurking behind the next patent... or great innovation." - Howard Buskirk
COMMUNICATIONS DAILY
Wireless Section
The House and Senate will pass legislation, including a communications title, stemming from the 9/11 Commission report -- but the bills will likely die in conference, Rep. Stupak (D-Mich.), a senior member of the Commerce Committee, predicted Tues. "Both the House and Senate will pass something," he said. "They'll go to conference and it will never happen." Stupak counseled against focusing just on legislation tied to the report. "You don't need the 9/11 Commission Report to do this interoperability," he said. "Sept. 11 just magnified what many of us have been saying for many, many years but nobody ever listened. I hope it doesn't take another tragedy like this to get people to say 'You know we're going to do something this time.'" Stupak said that while the HERO Act (HR-1425) "sounds good" it also won't provide first responders additional funding. Stupak spoke to a New Millennium Research Council forum on interoperable communications.
September 14, 2004
RCR WIRELESS NEWS
Legislator charges Bush administration with lack of public-safety leadership
By Heather Forsgren Weaver
WASHINGTON—It will take leadership from the White House and Congress for public safety to achieve interoperable communications and that leadership has been lacking, charged Rep. Bart Stupak (D-Mich.), chair of the Congressional Law Enforcement Caucus.
“The administration talks a great game” regarding first-responder communications, but then does not budget the money for it, Stupak said, noting that funding for modernizing public-safety communications has fallen well short of the estimated $18 billion needed.
Stupak, sponsor of a bill to use auction revenues for public-safety communications, did not offer a lot of hope that Congress would act on public-safety related legislation this year.
Speaking with reporters after his appearance at the New Millennium Research Council seminar on public-safety communication, Stupak said Senate Democrats “with the blessing of Sen. John Kerry” (D-Mass.), presidential nominee, attempted to pass an amendment for money for public-safety interoperability, but were unsuccessful.
Following Stupak’s appearance, several panels debated technical and policy issues, with most experts agreeing there are few technical issues, but policy and funding are major impediments to public-safety interoperability. Indeed, one federal government expert said no reliable estimation of how much it would cost for nationwide public-safety interoperability is available, but that Stupak’s estimate of $18 billion was way low.
NATIONAL JOURNAL'S TECHNOLOGY DAILY
SECURITY: Official Calls Expectations For Communications; 'bizarre'
By Chloe Albanesius
A Homeland Security Department official said on Tuesday that it is "bizarre" to expect that the communications systems used by emergency "first responders" would be fully able to communicate with each other three years after the Sept. 11, 2001, terrorist attacks. U.S. communications networks are so vast that anyone who suggests that the nation's 60,000 emergency agencies already should be able to seamlessly communicate with each other "knows nothing about interoperability," David Boyd, director of the department's Project SAFECOM, said at a forum sponsored by the New Millennium Research Council.
"History suggests that the notion that three years post 9/11 we'd have full interoperability is bizarre," he said. Boyd said he believes it will take at least 15 to 20 years to reach that state among emergency agencies. In the near term, however, he said SAFECOM is focusing on its RapidCom program, which assists 10 cities designated as having the highest threat of terrorism to ensure that they are working most effectively with existing technical capabilities.
But Rep. Bart Stupak, D-Mich., said at the forum, "We don't have another 20 years." He blamed the "lack of commitment" from the Bush administration for interoperability delays. Stupak argued that "scant progress" from the White House and Congress since 2001 has meant that three-fourths of U.S. cities are "woefully unprepared" to respond to an emergency.
The White House "talks a great game on homeland security" but has not come through with the funding, said Stupak, a former police officer. He noted the proposal by President Bush to cut aid to first responders in fiscal 2005.
Stupak authored a bill, H.R. 3370, that would create a trust fund for public-service communications. First responders would be funded for the first three years through annual appropriations and would get money in future years from the sale of spectrum, he said. Stupak said having set funds from spectrum sales would ensure that public-safety agencies have money regardless of what happens in the annual appropriations process.
"It's important to remember that [interoperability] is not really a technology issue," said William Jenkins, director of homeland security and justice issues at the Government Accountability Office (GAO). "It's a people and processes issue."
He and Boyd said turf and ego issues could delay the implementation process. In comments after the panel discussion, Deputy Fire Chief Charles Werner of Charlottesville, Va. agreed that most problems are "90 percent human."
"Establishing a good governance structure is crucial," Boyd said. "Developing interoperability is not a static thing. It's a constant process. It's extremely difficult, but over the long term, there's an enormous payoff."
Ignorance of existing technologies or processes slows the efforts to achieve interoperability, the panelists said. Jenkins urged the creation of a nationwide database of available frequencies and an index of available technologies so first responders have all the available information before buying particular technologies.
TR DAILY
LAWMAKER BLASTS ADMINISTRATION, CONGRESS FOR INTEROPERABILITY DELAYS
By Paul Kirby
A congressman today blasted both the Bush administration and his fellow colleagues for not moving faster to improve public safety interoperability since the 2001 terrorist attacks. The comments came as government officials and experts debated the best ways to improve interoperability over the short and long terms.
"Our local public safety agencies are nowhere closer to being interoperable than they were three years ago - or 20 years ago when I was working the road," Rep. Bart Stupak (D., Mich.), a former state trooper and co-chair of the House Law Enforcement Caucus, complained at a Capitol Hill panel discussion sponsored by the New Millennium Research Council. "Why is that? I believe there's been a serious lack of commitment by both the administration and the U.S. Congress. This administration talks a great game about homeland security and interoperability, but it doesn't seem to want to fully deliver a product - especially when it comes to funding."
He complained that the administration and Congress have shortchanged interoperability on funding. He said that only $100 million was allocated in fiscal year 2003 for modernizing local public safety communications systems and nothing was allocated in FY 2004. He added that no funding was requested for interoperability in FY 2005. He also criticized what he said was inadequate oversight by the Department of Homeland Security about how funds and grants were spent.
He urged passage of legislation (HR 3370) he's introduced that would use half of future auction proceeds to upgrade communications interoperability. He also cited the need to move TV broadcasters out of 700 megahertz band spectrum allocated for public safety use.
The congressman told reporters after his speech that he wasn't optimistic that the 24 MHz of public safety spectrum would be cleared anytime soon, noting delays in completing the digital TV (DTV) transition. Even if the public safety channels were cleared, agencies can't afford to make the necessary upgrades to achieve interoperability, he said. "But there's some things that we can do," he said. "There's [interoperability] technologies out there that we could put in place that's really not that expensive."
During the panel discussion following Rep. Stupak's speech, experts stressed several actions that were necessary to achieve interoperability. In the short term, they pointed to the importance of using standard terms and providing technical training to first responders. In the long term, they cited, among other things, the need for funding upgrades and clearing the 700 MHz band frequencies, developing open technical standards, and deploying new technologies.
But many said the single most important factor was overcoming "institutional barriers" - the unwillingness of police and fire departments or local, state, and federal agencies to cooperate on joint networks and procedures.
"It is not a technology issue so much as it is a people and processes issue," said William Jenkins Jr., director-homeland security and justice issues for the Government Accountability Office. But he said improving governance to achieve interoperability was "extremely difficult to do because everyone wants to play as long as they make the rules." There's a need for a "balanced carrot and stick approach" to encourage local agencies to move toward interoperability, he added.
Panelists noted that there were 60,000 public safety agencies in the U.S., each in charge of its own network. A report issued by GAO in July urged a greater federal leadership role in supporting interoperability.
Tom Tolman, manager-communications technology at the National Law Enforcement and Corrections Technology Center, which is part of the National Institute of Justice's Office of Science and Technology, agreed that "egos, turf battles, and territory" were a key impediment to achieving interoperability.
Even with such cooperation, however, full-scale interoperability is going to take many years, according to David S. Boyd, director of the SAFECOM Program Office in DHS. "The notion that this is going to happen in two or three years . . . is bizarre," he said. He estimated that it would take one to two years to establish "gateways" that would allow "incident-based" interoperability among agencies during emergencies and "20 years or more" to achieve full interoperability nationwide.
Mr. Boyd also defended the interoperability efforts of the administration, saying that about $ 2.1 billion had gone for interoperability in the past few years. Earlier this year, Mr. Boyd said the administration requested $22 million for FY 2005 for SAFECOM - the same amount appropriated for FY 2004 - but he said the requests were spread out over several departments and were not a single line item.
Regarding current interoperability initiatives, he said his office planned to award a contract next month for a study on the current interoperability baseline in the U.S. He also said DHS was on schedule to launch its new Office for Interoperability and Compatibility Oct. 1.
As for suggestions on public policy remedies that could spur action, Mr. Boyd cited a need for "legislative authority" for DHS's interoperability efforts. He also said Congress could standardize various grant guidance and said lawmakers should set a firm deadline for the return of the 700 MHz channels.
Mr. Jenkins said GAO was working to "drill down" to see how interoperability grant funds were being used. He said there needed to be "a clear understanding" that DHS was responsible for interoperability because SAFECOM lacked its own funding source - as will the new interoperability office, at least initially. He also called for consistency in grant guidance and said grant rules should include "target dates for getting things done."
Mr. Tolman called for an improved process for distributing grant funds to states and localities. But Mr. Jenkins said there was an "amazing amount of misunderstanding about the grants" and that most delays in spending occurred at the state and local, not federal, levels.
September 10, 2004
DETROIT FREE PRESS
Communications lessons of 9/11 largely unheeded
By Mike Wendland, Free Press Columnist
Three years after the 9/11 terror attacks, most local, state and federal police and fire operations still can't communicate with each other.
That was one of the key findings of the 9/11 commission, and it's soon to be elevated into public view as a full-fledged technological crisis.
Experts from across the country will gather in Washington on Tuesday to discuss the so-called inoperability issue, one of the thorniest challenges facing first responders and homeland security agencies. U.S. Rep. Bart Stupak, a Democrat whose district includes the Upper Peninsula and northeastern counties in the Lower Peninsula, is the keynote speaker.
"It's insane," Stupak says. "In most of the country, police officers can't talk to firemen, firefighters can't talk to EMTs, and EMTs can't talk to any of them. They're often all first responders together, and yet they can't talk to each other."
A member of the House Energy and Commerce Committee and cochair of the U.S. House Law Enforcement Caucus, Stupak has been the key mover on the House side for action on the project for the past two years.
Southeastern Michigan is much better than most places -- especially Oakland County, where a $42-million system hooks up the sheriff's department with state and local police and fire departments. And the Michigan State Police just completed a major radio upgrade that links all of its posts and patrol cars statewide.
"Michigan may be better than many places, but we're far from the poster child on this," says Stupak. "In rural areas and most of the bigger cities, radio equipment is old, outdated and very limited in terms of interoperability."
Stupak estimates that about $13 billion needs to be spent nationwide to update communications among emergency agencies. He's pushing the Department of Homeland Security for more money and more action.
"This is not a new problem," he said. "The 9/11 attacks showed us how terrible the problem was when all those New York firefighters and police officers died because they were unable to coordinate rescue efforts or hear warnings that the Trade Center was about to collapse. But nothing significant is being done."